PRIVACY POLICY 'NOTICE'

LET'S PUT YOUR MIND AT REST

 

 

This Privacy Notice ("Notice") explains, in general terms, how Vue Dog — a company operated by, and a division of, Andrew Sproule Photography — protects the privacy of your personal information. Vue Dog is firmly committed to protecting the privacy and confidentiality of personal information and maintain various physical, electronic and procedural safeguards to protect personal information in our care.

By providing personal information to Vue Dog, you agree that this Notice will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Notice. If you do not agree with any part of this Notice, you must not provide your personal information to Vue Dog and this may affect the services we’re able to provide to you. In this Notice, where we say “disclose”, this includes to transfer, share, send, or otherwise make available or accessible your personal information to another person or entity.

What is personal information?
Personal information is information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether true or not, and whether recorded in material form or not, about an identified or reasonably identified individual, and any indication of intention in respect of an individual.

How do we collect personal information?
Where practical, we will collect personal information directly from you, Generally, this collection will occur when you deal with us either in person, by telephone, letter, email or when you visit our website or use the booking/contact form. We may collect personal information about you when you purchase or make enquires about pet photography sessions or other products and services that Vue Dog provides, when you subscribe to receive marketing from us (e.g. e-newsletters) or when you request other information from us. We may also collect your personal information when you complete surveys or provide us with feedback.

In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a booking on your behalf, which includes photo session arrangements to be used by you (e.g. a gift certificate). Where this occurs, we will assume you have consented to your personal information being collected by us and to us handling it in accordance with this Notice. You should let us know immediately if you become aware that another person without your consent has provided your personal information to us.

What personal information do we collect?
Generally, the type of personal information Vue Dog collect about you is the information that is required to properly facilitate your photo session arrangements and booking and to arrange services and products on your behalf. For example, we may collect details such as your name, residential address, mailing address, telephone number, email address, credit/debit card details (including card type, card number, security number and expiry date), information about your pets and other details relevant to your photo session booking with Vue Dog. When you make contact with us for other purposes, we may also collect personal information about you in relation to those purposes. For example, we may collect your personal information so we can contact you about a competition you have entered (e.g. if you win) or to respond to an enquiry on a contact form you have sent to us. We also collect information that is required for use in the business activities of Vue Dog, including for example, financial details necessary in order to process various transactions, and any other relevant personal information you may elect to provide to us.

How do we use the personal information we collect?
Where you contact us in relation to a photo session booking or query, the primary purpose for which we collect your personal information is generally to provide you with advice and/or to assist you with booking a pet photography session and or related products and services. However, the purpose for collection may differ depending on the particular circumstances as disclosed in this Notice. By providing us, or otherwise allowing us to collect, your personal information, you consent to us using and disclosing your personal information for the purposes for which it was collected, and for related or ancillary purposes, such as any one or more of the following purposes:

  • record keeping
  • identification of fraud or error
  • developing, improving and marketing our products and services and those of our related entities
  •  servicing our relationship with you by, among other things, providing updates on promotions and services we believe may be of interest to you
  • involving you in market research, gauging customer satisfaction and seeking feedback regarding our relationship with you
  • to analyse trends in the pet industry
  • for marketing activities including but not limited to mail-outs, emails, e-newsletters, SMS notifications and telephone calls
  • internal accounting and administration

Vue Dog will only send e-newsletters or other promotional materials to you if you opt in to receive them. You can subscribe to receive e-newsletters and other promotional materials by following the relevant links on our website.

We are only allowed to store your personal information for as long as necessary having regard to the purpose for which it was collected or a related or ancillary purpose. We may therefore delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.

Is personal information disclosed to third parties?
Yes. You also consent to the personal information about you, which we collect or receive being processed, transferred and/or disclosed by us in the following circumstances:

  • where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter

 The third parties to whom we disclose your personal information may also be taken to have collected your personal information in their own right, for their internal use.

Security information

Vue Dog has implemented various physical, electronic and managerial security procedures in order to protect personal information from loss and misuse, and from unauthorised access, modification, disclosure and interference. Vue Dog regularly reviews security and encryption technologies and will strive to protect your personal information as fully as we protect our own confidential information.

Access to and correction of personal information
Subject to any exceptions set out in applicable privacy laws, we invite you to access any personal information we may hold about you. Where personal information we hold about you is not accurate, complete, up-to-date or relevant, you may ask us to correct that personal information, and we will respond to your request within a reasonable time. We reserve the right to confirm the identity of the person seeking access or correction to personal information before complying with such a request. If we deny access or correction, we will provide you with the reason for such denial. If you wish to access or seek correction of any personal information we hold about you, please email andrew@vue.dog.

Opt out
Should you no longer wish to receive newsletters or other promotional material, participate in market research or receive other types of communication from us, please email andrew@vue.dog.

Cookies

We use cookies on our website for a variety of reasons which you can learn about below. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.

By using our website, you agree to the use of cookies and other technologies as set out in this policy. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly. You can read all about this in the section below "How to control and delete cookies". If you do not agree to such use, please refrain from using the website.

 
 
  • What are cookies?

    A cookie is a small file and holds a certain amount of data, which our website can send to your browser. It may then be stored on your computer's hard drive and can be accessed by our web server. This cookie data can then be retrieved and can allow us to customise our web pages and services accordingly. It's important to clarify that cookies do not collect any personal data stored on your hard drive or computer. To find out more about cookies, visit www.allaboutcookies.org.

  • How does Vue Dog use cookies?

    Our website uses both persistent and session cookies: Persistent cookies are used to allow the website to recognise users when they return to the site and to remember certain information about their preferences. These cookies are cookies which stay on your computer permanently, until you "manually" delete them. Session cookies are used in order to allow customers to carry information across pages of the website, without having to re-enter such information. These cookies delete themselves automatically when you leave a website and go to another, or when you shut down your browser. We have also developed relationships with carefully selected and monitored partners, to assist in the delivery of a high quality website. Some of these partners may also set cookies during your visit to support customisation of adverts that you may see elsewhere on the Internet, and/or in order to meet contractual obligations with us.

  • Social Media third party cookies

    To enrich our website content, sometimes we may embed video content from other social media websites such as YouTube or Facebook. As a result, when you visit a page with content embedded, you may be presented with cookies from these websites. Vue Dog has no control or liability over these cookies set, so you should check the relevant third party's cookie policy for more information. We also offer a 'share page' widget on some of our web pages, where content can be shared easily on the following sites - Facebook, Twitter, MySpace, Delicious and Digg. These sites may set a cookie when you are logged into their service. Vue Dog has no control or liability over these cookies set, so you should check the relevant third party's cookie policy for more information.

  • How to control and delete cookies

    Vue Dog will not use cookies to collect personally identifiable information about you. However, should you choose to disable, reject or block our cookies, some parts of our website will not function fully, or in some cases, our website will not be accessible at all. All browser technologies enable you to manage the cookies in the cookie folder of your web browser. This means that you can either delete cookies from your cookie folder once you have finished your visit at our website or you can set your preferences with regard to the use of cookies before you begin browsing our website. Please note, as stated above, that deleting or rejecting cookies may adversely affect your user experience of our website. You can find out further information at:
    • Google Chrome
    • Firefox
    • Safari
    • Windows
    For more information on how to control your cookie settings and browser settings, or how to delete cookies on your hard drive, please visit. www.aboutcookies.org.

 
 

Google analytics
When you visit certain sections of the website, Google Analytics, a website analytics service provided by Google, Inc (“Google”), will place cookies on your computer’s browser. The information generated by the cookies about your use of the website is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable Vue Dog to measure and analyse the number of visits to the site and its pages, the average time spent on the site and the pages viewed. Vue.Dog will not (and will not allow any third party to) use Google Analytics to track or to collect any personal data of visitors to our website. Vue.Dog will not associate any data gathered via use of cookies with any personal data from any source as part of our use of Google Analytics.

For further information about Google Analytics please visit www.google.com/analytics and for details of Google Analytics’ Privacy Policy, please visit http://www.google.com/intl/en)ALL/privacypolicy.html.

You may choose to opt-out of Google Analytics using the Google Analytics Opt-out Browser Add-on which you may access at https://tools.google.com/dlpage/gaoptout/.

Behavioural targeting / re-targeting
We may, in the future, partner with Third Party ad networks to either display advertising on the Vue Dog website or to manage advertising on other sites. Our ad network partners use cookies, Web beacons and other technologies to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests. If Vue Dog makes the decision to employ this marketing service in the future, you’ll be made aware beforehand and offered the opportunity to opt out if necessary.

Links
The Vue Dog website may contain links to third party sites over which we have no control. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy notices of any linked sites you visit as their privacy notice and practices may differ from ours.

Feedback / contact
If you have any enquiries, comments about this Notice or our handling of your personal information, please email andrew@vue.dog.We will respond to any enquiries received as soon as possible.

Changes to this notice
From time to time it may be necessary for Vue Dog to review and revise this Notice. Vue Dog reserves the right to change our Notice at any time and for any reason. If we make a change to the Notice, the revised version will be posted on our website.

Please contact us if you have any questions about our Privacy Policy or the information we hold about you by emailing

Privacy policy last updated 26.04.2018